Postage costs are calculated by the weight and size of your order. Working days are Monday-Friday and exclude Bank Holidays. Deliveries cannot be made on Bank holidays or Sundays.
Orders for items up to the value of £20 can be sent via standard Royal Mail (choice of first or second class).
Orders over the value of £20 and under 2kg are sent by Royal Mail Signed For (choice of first or second class) and require a signature upon delivery.
Items over 2kg can be sent by either Royal Mail Signed For or My Hermes Signed For (UK only – choice at checkout). All available methods of shipping applicable to your item(s) can be found in the dropdown box at checkout.
We aim to process your order within one to five working days. You will receive an email once your order has been dispatched. UK first class mail usually takes 1-2 days to arrive.
Orders with a value up to and including £20 are sent via Royal Mail International Standard.
Orders with a value over £20 are sent by Royal Mail Signed For/Tracked (depending on destination).
We aim to process your order within one to five working days. You will receive an email once your order has been dispatched. European mail usually takes 5-10 days to arrive.
Outside of Europe
All orders are sent via Royal Mail Signed For/Tracked (depending on destination). This costs a bit extra but ensures that your item arrives safely.
We aim to process your order within 1-5 working days. You will receive an email once your order has been dispatched. Royal Mail Signed For/Tracked to outside the EU usually takes 7-14 days to arrive.
Please be aware that duty/import tax may be applicable in your country and is your sole responsibility. See our section on Duty/Import Charges below.
**Please contact us if you wish to purchase an item but you are from a country not yet listed on our website**
Special Delivery options are also available upon request. The price will apply depending on the weight, size, urgency of the parcel and the particular courier. Please get in touch for a quote before you purchase if you wish to have your parcel sent by special delivery.
Please be aware that duty/import tax may be applicable in your country and is your sole responsibility.
If in any doubt please check with your local Customs and Excise office for current rates before you place your order. Sadly, we have no control over these charges and we cannot advise you what the cost will be as this varies form country to country.
If you miss your delivery
It is your responsibility to make sure someone is at the delivery address to sign for your item(s). You can usually collect your parcel from your local delivery office or re-arrange delivery if you miss the first attempted delivery of your parcel.
Please note: Our delivery times are estimates and are not a guaranteed due to circumstanced beyond our control.