We want you to be delighted with your purchases! Please contact us as soon as possible after receiving your item(s) if you are not pleased with your purchase.
Returns & Refunds
We want you to be delighted with your purchase! Please contact us as soon as possible after receiving your item(s) if you are not happy with your purchase.
St Cyr Vintage can offer a refund on any item purchased online (excluding pierced jewellery, swimwear, hosiery, intimate apparel, sale items and giftcards) that you are not completely happy with provided that you post it back to us unworn, with all original tags, in a saleable condition, with a Returns Form (PDF) completed and enclosed in your parcel within 10 days of reciept of goods. You have 10 working days from when your parcel was received to post it back to us.
Items must be returned at your own cost. We regret that St Cyr Vintage cannot refund the cost of postage (this includes the original delivery cost and return postage). In the instance that you were sent the wrong item, St Cyr Vintage will refund the cost of the item (including delivery cost applicable for that item) and reimburse you for the postage for returning the item to us. Please be aware that the maximum amount that we can refund you for items under 2kg with a value of £20 or less is the standard Royal Mail delivery cost; items under 2kg, the standard Royal Mail Signed For delivery cost; and items over 2kg, the standard My Hermes Signed For delivery cost. We cannot refund the excess cost of a parcel returned to us by courier or any other delivery service.
Once the returned goods have been received we will process your refund to the account and/or card from which the original payment was made. While we aim to process refunds as soon as they arrive back to us, please allow up to 28 days for your refund to appear on your bank statement.
If you wish to return an item for refund please be aware that:
– All original tags must be attached
– Item(s) must be unworn
– Item(s) must be returned in the same condition as they were received
– Item(s) must be in a saleable condition
Returns will not be accepted if:
– Original tags have been removed
– Tags have been ‘re-attached’
– Items appear to have been worn
– Items have any odour
– Items are not in a saleable condition
Please do not cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’. We also suggest that you do not wear strong perfume when you are trying on clothing and that you store items that you intend to return to us in a safe place away from food and cigarette smoke as we cannot accept items with an odour. Once you have completed your returns form please include it in your parcel along with your return item(s) and post it by Royal Mail Signed For Delivery* to:St Cyr Vintage Arch 56 Saddle Row Camden Market London NW1 8AH
*It is strongly recommended that you post any returns to us with Royal Mail Signed For as we cannot be held responsible for any item(s) that get lost in the post. It is also advisable that you package the item securely.
**Please note that goods purchased online cannot be refunded in store and goods purchased in store cannot be refunded online**
If you would like to exchange an item we advise that you place a new order for the new item you want and then return the item you don’t want for a refund (normal terms & conditions apply).