Frequently Asked Questions
Please read our FAQ before sending us a message.
*Update 08.02.21 – apologies but some deliveries may experience a slight delay in delivery times due to the current pandemic and Brexit. We are still taking, processing and shipping orders on time. If you’d like any further information please feel free to get in touch.
Sometimes there can be unforeseen delays in the postal service. Unfortunately this is out of our control, but we will do everything we can to help you should there be a delay. If your item has not arrived within five working days (for UK deliveries), ten working days (for EU deliveries), or fifteen working days (all other destinations) then please get in touch.
Under usual circumstances we ask you to allow three to five working days for delivery in the UK; five to ten working days for delivery to the EU; and ten to fifteen working days for deliveries destined for any other country. However, we are experiencing some delays to delivery times to some destinations because of the global pandemic and Brexit. Please get in touch with any questions regarding delivery times; if you require urgent shipping we can accommodate this, just ask us for a price.
We are always happy to consider new opportunities within our company. If you think you’d be a good fit, you’ve got nothing to loose! Please apply by email; emails with personal well-thought-through covering letters are the most likely to grab out attention – and if we think you’d make a great addition to our team we may keep your application for up to six months in case a suitable position or placement arises. Be sure to follow us on instagram and facebook because this is where you will hear about new jobs first!
We do! If you think you have a selection – more than 15 pieces – of quirky vintage or designer items in excellent condition that would ‘fit’ seamlessly in our store, please email pictures and descriptions to firstname.lastname@example.org.
Certainly! If you aren’t having any luck online then pop along to our store where our friendly team will be glad to assist you. Alternatively, you can use our contact form (right) to email us with your specific requirements. We will get back to you as and when we feel we may have something suitable.
We accept PayPal payments.
Sure! You can return any item* purchased online** to us within 10 working days from the date on which it was received providing it has not been worn and all original tags are attached. Please included a completed Returns Form (click to view & print) in your package. Full terms and conditions can be found here.
*We regret that we cannot offer a refund or exchange on pierced jewellery, intimate apparel, hosiery, swimwear, sale items or gift certificates.
**Applies to online purchases only
For purchases made in-store, we offer same-day refunds or exchanges only.*
*Where no suitable item can be found for an exchange, we may offer a credit note valid for 28 days. This does not affect your statutory rights.