Frequently Asked Questions
Please read our FAQ before sending us a message.
Sure! You can return items purchased online to us within 14 days from the date on which it was received providing it has not been worn and all original tags are attached. Please included a copy of the original invoice in your return (or if you don’t have that please pop a note inside with your full name and order number.)
Our returns address can be found in our Returns page here.
If you wish to return an order form overseas, please mark the item as a “return” on the customs form to avoid any unnecessary import fees and charges. Full terms and conditions can be found here.
We aim to process and ship orders within one to three working days.
UK orders usually arrive within two days however we ask you to allow three to five working days for UK deliveries; five to ten working days for delivery to the EU; and ten to fifteen working days for deliveries destined for any other country.
Please get in touch with any questions regarding delivery times; if you require same day / urgent shipping we can usually accommodate this, just get in touch.
We are taking, processing and shipping orders on time, however sometimes there can be unforeseen delays in the postal service from time to time. Unfortunately this is out of our control, but we will do everything we can to help you should there be a delay.
If your item has not arrived within five working days (for UK deliveries), ten working days (for EU deliveries), or fifteen working days (all other destinations) then please get in touch using the contact form opposite. Please include your order number in your message.
Import fees are the buyers responsibility. Unfortunately we have no say in these fees, nor do we know what they are since this varies country to country and from time to time. Please check with your local authority to find out how this affects your purchase before you place your order.
We accept most credit cards, Apple Pay, PayPal payments and Klarna.
We are always happy to consider new opportunities within our company. If you think you’d be a good fit, you’ve got nothing to loose! Please apply by email; emails with personal well-thought-through covering letters are the most likely to grab out attention – and if we think you’d make a great addition to our team we may keep your application for up to six months in case a suitable position or placement arises. Be sure to follow us on instagram and facebook because this is where you will hear about new jobs first!
Certainly! If you aren’t having any luck finding what you’re after then please use our contact form (right) to email us with your specific requirements. We receive a lot of requests so please don’t be offended if we don’t reply to you straight away; we can only get back to you as and when we feel we may have something suitable.
We might be! f you think you have a selection – more than 15 pieces – of quirky vintage or designer items in excellent condition that would ‘fit’ seamlessly in our store, please email pictures and descriptions to firstname.lastname@example.org.