We want you to be delighted with your purchases! Please contact us as soon as possible after receiving your item(s) if you are not pleased with your purchase.
Returns & Refunds
We want you to be delighted with your purchase! Please contact us as soon as possible after receiving your item(s) if you are not happy with your purchase, and we will endeavour to resolve any issues or concerns you may have.
We can offer a refund on any item purchased online (excluding pierced jewellery, swimwear, hosiery, intimate apparel, sale items and gift cards) that you are not completely happy with provided that you post it back to us unworn, with all original tags and in a saleable condition within 14 days of receipt of goods. Please print and fill out a Returns Form (PDF) and enclose it in your parcel.
Items must be returned at your own cost. We regret that we cannot refund the cost of postage (this includes the original delivery cost and return postage). In the instance that you were sent the wrong item, or if an item has been grossly misrepresented, we will refund the cost of the item (including delivery cost applicable for that item) and reimburse you for the postage for returning the item to us. Please note that we cannot refund the excess cost of a parcel returned to us by any other courier than Royal Mail Tracked or MyHermes (tracked). Please retain proof of postage.
Once the returned goods have been received we will process your refund to the account and/or card from which the original payment was made. While we aim to process refunds as soon as they arrive back to us, please allow up to 14 days for your refund to appear on your bank statement.
If you wish to return an item for refund please be aware that:
– All original tags must be attached
– Item(s) must be returned in the same condition as they were received
– Item(s) must be in a saleable condition
Returns will not be accepted if:
– Original tags have been removed
– Tags have been ‘re-attached’
– Items appear to have been worn
– Items have odour
– Items are not in a saleable condition
Please do not cut off tags before trying on items as we cannot accept items that have had tags cut off or ‘re-attached’. Once you have completed your returns form please include it in your parcel along with the item(s) you wish to return and send to:St Cyr VintageArch 56 Saddle RowCamden MarketLondonNW1 8AH
*It is strongly recommended that you send any returns to us with a Trackable service with full cover as you are responsible for the item until it is delivered safely to us. We cannot be held responsible for any item(s) that get lost in the post upon their return.
**Please note that goods purchased online cannot be refunded in store and goods purchased in store cannot be refunded online**
If you would like to exchange an item we advise that you place a new order for the new item you want and then return the item you don’t want for a refund (normal terms & conditions apply).