Returns & Refunds

We want you to be delighted with your purchases so we’ve recently updated our returns policy to make it easier to return unwanted items.

You can return any item (excluding pierced jewellery, swimwear, hosiery and intimate apparel) for a refund within 14 days of purchase date for UK customers; and within 21 days for overseas customers. All you need to do is post it back to us with a copy of the order invoice enclosed.

Our returns address is:-

FAO Jessica
St Cyr Vintage
Arch 56 Saddle Row
Camden Market
London
NW1 8AH
UK
 

Items must be returned at your own cost. We regret that we cannot refund the cost of postage (this includes the original delivery cost and return postage*). Please retain proof of postage as we cannot be held responsible for any item(s) that get lost in the post upon their return.

Customers returning goods from the EU should mark their package with ‘return’ on the customs form; import VAT, customs or handling costs incurred by us in order to obtain the returned item(s) will be deducted from the refund amount.

Once the returned goods have been received we will process your refund to the account and/or card from which the original payment was made. While we aim to process refunds within a week of receipt, please allow up to 14 days for your refund to appear on your bank statement.

For a return to be valid please be mindful that:

– All original tags must be attached

– Item(s) must be returned in the same condition as they were received

– Item(s) must be in a saleable condition

Returns will not be accepted if:

– Original tags have been removed

– Tags have been ‘re-attached’

– Items appear to have been worn post dispatch

– Items have odour

– Items are not in a saleable condition

Gift vouchers are non-refundable.

We don’t accept returns for unwanted items after the relevant returns period outlined above. If you try to make a return outside of this timeframe, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

*Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations

**Please note that goods purchased online cannot be refunded in store and goods purchased in store cannot be refunded online**

Item(s) sent with Free Shipping

Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

Exchanging Items

If you would like to exchange an item we advise that you place a new order for the new item you want and then return the item you don’t want for a refund (normal terms & conditions apply).